Poker Rakeback Payments
Posted on September 3, 2009 by Harry G.
One of the most often asked questions from players are how the can be sure to receive payments from rakerider.com, players have heard about dodgy rakeback deals where players never received the poker rakeback payment or where the payments were delayed for a long time and thus need to be secure about their provider.
A few things
We are actually happy that players question the security for their money, a few things will always indicate if an online rakeback or poker site is real.
If the site is updated with content and news of a certain quality then players should feel very secure about the particular site. News updates, changes to the content, adding or removing partners will show that there is actually a team working behind the scenes to provide as much info as possible to their players.
Support to rakeback players is essential. When you create an account with us and fill in the registration form then we do all the support behind the scenes. We make sure you are correct signed up and will notify you in case we find any problems regarding your new rakeback deal. We of course need you to inform us on where you created an account to be able to provide you this service. Please remember to use our contact form on the site once for every room where you create a rakeback deal.
Our Email support staff is fast and reliable and knows poker. Thus you can expect a quality answer within a short time frame. Our average response time in opening hours (06:30-0:00 GMT) is under 11 minutes which is by far faster than any poker room support available. All rakeback emails received in the “quiet hours” will be dealt with the next morning as the very first task our poker rakeback support team performs.
Players who urgently need to talk to us can receive a call from us or add us to MSN. Our MSN support details can be requested by email and our rakeback team will contact you shortly thereafter.
We update our pages with the newest poker rakeback promotions. Bookmark the page to have easy access to relevant news for rakeback players.
Things to know
1: The poker room has to pay the player directly to the player account. No funds that the player earns in poker rakeback should be released to Rake Rider at any point.
2: Our deals are the best possible including the best possible poker bonus. Any approved poker room that does not live up to that standard will be removed from our site. Rakerider.com delivers quality poker rakeback deals from quality rooms and it is OUR integrity on the line if poker rooms breach our agreements. We have yet to ban a room from Rakerider.com and feel secure we never will.
3: We require a list over nicknames from the poker room so we can check that players are rightfully paid what they are owed.
4: We require the poker rooms to notify us when payments have been done.
5: We require that in the instance of delayed payments that team Rake Rider is notified immediately. Our support team needs to be able to advice players best possible if any problems occur. Delayed payments happen very seldom as the poker rooms take these payments very serious. You as a Rake Rider rakeback player are a valued customer on all our poker room partner sites.
Feel free to contact rakerider.com if you have further questions in regards of your rakeback payment being secure.
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